Truly disappointed by the lack of support during a difficult time

I am extremely disappointed by the experience I’ve had with Stadio during one of the most difficult times of my life.

My father recently passed away, and I had to travel to the Netherlands to attend his funeral. As a result, I missed three assignments. I app**** for extensions, and on 9 September I was notified that the extensions were granted but only until 15 September for two of the three assignments. Already overwhelmed, I contacted the faculty to explain my situation and requested a reconsideration of the deadlines, as I had two additional assignments from different modules due in the same week.

Instead of understanding, I was sent from pillar to post, with no one truly taking the time to grasp my circumstances. Eventually, I was granted just two extra days for one of the module (RES472), until 17 September. This left me with an impossible workload with multiple assessments crammed into a few days while I was still grieving the loss of my father.

Despite the emotional strain, I managed to submit one of the extended assignments and two others that were due that same week. However, I could not complete another assessment, as the limited extension timeframe did not take my situation into proper account. Now, I face the devastating possibility of failing a module simply because I was not given adequate time or understanding during a period of mourning.

As a last resort, I contacted Student Support (Q Desk) on 15 September to explain my situation and point out that I had not been granted sufficient time for the second opportunity. Instead of receiving compassion or understanding, I was told that students are not typically offered a third opportunity even though I wasn’t asking for one, but rather for a fair chance to complete my required work. My request was supposedly escalated to the lecturer and module coordinator for RES472, but it has now been three weeks with no response or assistance.

The stress and lack of empathy from Stadio’s staff have only intensified my grief. Instead of easing the burden, their rigid approach and poor communication have made everything harder. Stadio’s fees are not cheap, yet the care, flexibility, and compassion shown to students in crisis have been shockingly poor.

At a time when I needed empathy and support the most, I was met with bureaucracy and indifference. This experience has left me not only disheartened but also questioning whether Stadio truly values its students beyond their tuition payments.