Studio poor feedback, communication

After completing matric in 2024 my daughter started the BED Foundation phase degree (distance learning). Student nr:***6 This was a total disaster as she had concession assistance at school for dislexia reading exam papers. She struggled and made various helpdesk tickets, phoned and held on until all her airtime was finished many times, sent e-mails, but still the feedback was poor and vague, mostly she was referred to do another helpdesk ticket. The Stadio platform was found to be difficult and not user friendly. Needless to say she only passed one model. The rest she couldn't grasp what to submit, where to find it and even missed exams because of not knowing when to write. As a mother I take responsibility for some of the failures as I did not assist her, and was under the impression she understood what to do. She said that the work itself is not that difficult but to know what to do and where to find the info and when is a struggle. This year I promised to assist, I printed and read the Stadio guidelines as well as BED foundation documentation. Full of bravery and hope I started phoning, e-mailing, Facebook messenger- anything to make contact with Stadio, but to NO AVAIL. We want to re-register, in one of the phone conversations, the forms was promised to be mailed to us, still nothing! Her (MY STADIO) is not accepting the password, we tried (forget password) but the reset is sent somewhere else. The CANVAS Platform is working fine. I held on for 40 minutes at a time - spoke to IT, Registrations the BED Foundation phase division and everyone keeps passing the buck. I mailed ***, ***, ***, ***. ALL I requested is to re-register, and assistance to be able to access MY STADIO with a user and password that is working. Everyone from stadio has since rep**** to "escalate" the issue to the BED Foundation phase division. Even IT drpt could not assist. I was up to the challenge and full of expectations, but not anymore. I am now dissapointed and frustrated. I am considering to request a refund and try another distance learning company, like AROS. Is there hope, or should we just leave? Regards, Liza 0,8,4,5,0,1,8,2,5,5