Poor support and communication

We received an email approximately two months ago requesting our RSVP for graduation, with the dates specified as being between May 4th and May 15th. As of today, May 4th, I have yet to receive any further information regarding my graduation.

I have attempted to contact support via email and have been placed on hold three times during phone calls, each lasting between 20 and 30 minutes before automatically disconnecting, without receiving any resolution.

In response to my email, they stated that they had attempted to contact me by phone, however, I did not receive any calls from them.

I am currently employed, and in addition to my work responsibilities, I am now experiencing considerable stress regarding the date, location, and time of my graduation. This lack of information also prevents me from inviting guests, as they are unable to plan their leave accordingly.

Stadio demonstrates remarkable efficiency in contacting individuals when payments are due, including follow-up emails to personal accounts. However, when assistance is required from them, communication becomes exceptionally difficult. This is not my first experience with such issues at Stadio, and I sincerely hope it will be my last. I would not recommend studying here due to the high fees and inadequate support and assistance.