Poor poor communication!😡

Absolutely useless service. I requested my study results on 30 April 2026 for enquiry purposes and have been waiting half a month with no proper feedback or assistance. The only response I received was that the matter was “escalated to management” and that it takes 15 days. That is completely unacceptable for something this important. Communication is poor, the process is extremely slow, and nobody seems willing to help properly. Very disappointed with the service.