No Communication, Incorrect Statement Before Graduation

I am extremely disappointed with the service I have received from STADIO (Embury Institute).

The institution clearly stated that in order to receive our marks and graduate, all fees must be paid in full, with a nil balance. I made sure to meet this requirement and even contacted the finance department to confirm that everything was in order. I was assured that my account was fully settled.

However, one month before my graduation, I received a statement claiming that I owe money. Since then, I have made multiple calls and sent emails, but I have received no response or assistance.

To make matters worse, I see on the recent email “guide to graduate” that I may not receive my certificate on the day of graduation due to this issue, which appears to be a result of their error or negligence.

This is completely unacceptable. I have honoured my financial obligations, and I expect STADIO to urgently correct their records and resolve this matter.

If this is not addressed immediately, I will have no choice but to escalate it further.

I am very unhappy with this experience.