I don't know anymore...

My concern is regarding the ongoing lack of feedback and clarity on my outstanding student account with Stadio. After completing my final examinations, I informed Stadio via email that I was experiencing a difficult personal period. At the time, I had just given birth, was dealing with postpartum challenges, and adjusting to life as a single mother. I clearly communicated that I would reach out once I was in a better position to resume my studies and address the outstanding fees. Subsequently, I began receiving communication from Debt Tracker offering settlement discounts on my account. These offers progressively increased from 50% to 60%, 70%, and eventually 80%. When I received the 80% settlement offer, I responded promptly, indicating my willingness to accept this offer in order to resolve the account. Unfortunately, despite my response, I have not received any confirmation, guidance, or further communication on how to proceed with the payment. I have made consistent efforts to respond to all correspondence and to keep all parties informed of my financial situation. However, the lack of feedback has made it extremely difficult to resolve this matter. At this stage, I don't know Clear instructions on how to proceed with payment Assurance that this matter can be resolved without further delays I would appreciate your prompt attention to this matter, as I am actively trying to settle my account in good faith.