Terrible service and a disappointment

I am appalled by the service we've been getting at Stadio Centurion. My mom requested for refund in February, as my niece was no longer going there, and filled out a document requesting for the refund. When she got to the campus she was sent pillar from post because the lady who was suppose to help was on leave. When she sent her an email she received no reply not even a phone. Only in April when she went again she was made to fill out the same form that was filled out in February. Today when she called she was advised by Lorna that she'll be getting less than half of the money she paid. When she asked to speak to the manager the call was cut and transfer was not actioned. I'm going to the ombudsman because this is not on. I'm disappointed and frustrated because of this. My mom to spend her money and time traveling back and forth.