Disappointing service

What a disappointment, we left our belongings at the hotel and the items were found by the hotel staff and we were asked pay R250 for the items to be couriered to Johannesburg via PostNet though i advised for my items to be delivered at PostNet the Glen i have not received them to date. it's been a month that i have been calling post offices back and forth plus calling the hotel and they told me that the driver doesn't work for them anymore and they do not have a parcel tracker number from PostNet those items were VERY valuable. I cannot express the level of disappointment.