WORST SERVICE EVER

In the beginning of the year, we took 2 microwaves to SSS Cellular, to date nothing has been done ive been from pillar to post emailing and calling to no avail. according to my understanding Gert Van Vuuren is the person to help but he doesn't respond to email nor return my calls and i must say that i am extremely frustrated. i mean we are approaching Easter. we took the microwaves in and we waited and waited and waited for SSS Cellular to come back to us with the pricing but nothing. when i called in they claimed that they have sent (but of course i hadn't received anything). I AM REALLY FED UP AND IS TIRED OF GOING BACK AND FORTH< CAN WHOEVER IS RESPONSIBLE GET IN TOUCH WITH ME AND ADVISE ON A WAY FORWARD>

it is unfair that we have to resort to such platforms to get the attention of the people who are meant to assists is, SAMSUNG best know that this is the kind of the after sales their people experience. appalling