Unhappy client

My mobile was sent to SSS Cellular for repairs by Telkom, this was received by the mentioned company on the 4/10/19. I understand that I am in a queue and would have to wait on my repair. My problem is that I have sent multiple emails asking for an update because the website was down or at least the portion where one checks on the repair status via IMEI or Job# 281179. I received no reply to any of my emails (I sent 3 on different occasions). On calling both numbers +*** or +*** it went to voicemail immediately mentioning that the mailbox is full and dropped the call. I have no way of communicating with this company. What's happening SSS Cellular? What kind of service is this.....not looking good, not good at all.

Regards, Marco