Terrible service.

I took my phone to Samsung in canal walk on the 8th of April 2023, today it's the 2nd of May 23 and I have no feedback what so ever, I keep getting generic excuses each time I call Samsung canal walk, sss cellular don't even answer, the reference number still does not appear on the website to check repair process.

I'm so disappointed in the terrible service I have received so far, the only person who has been helpful is Jeremy in keeping me patient.