SSS Cellular & Samsung Tyger Valley - The left hand does not know what the right hand is doing.

After being referred by Samsung Tyger Valley to SSS Cellular as their service agent I am not impressed. Samsung Tyger Valley referred me to them to go and have my Galaxy Z Flip5 screen protector replaced. On my way there I was told they do not do that at all on the the Flip phones and that Samsung Tyger Valley must have made a mistake. I then phoned Samsung Tyger Valley again, spoke to Deon and he then said they definitely did replace the screen protectors and he remembers that previously the screen protectors was even replaced for free if it was within a certain time limit. If they not doing it anymore then they (Samsung Tyger Valley) have not been informed about it. I then phoned SSS Cellular again - spoken to a lady whom I told what Deon said and asked her to phone him and clarify this matter and to revert to me. That was Tuesday 09 Dec - it is now Thursday 11 Dec and I have not yet been contacted. And then stores want to know why they get bad reviews - it is because of bad customer services. And then Samsung wants us to stay loyal to the brand but there is no proper support??? I don't want to take my Flip 5 to a back yard chinese shop that will only stuff it up.