SSS Cellular don't care about their customers

On Friday morning 15th of January 2016 8:07am I took my phone to SSS Cellular in Bokshrug for my screen to be repaired, Donovan told me it will take up to 7 working days to be fixed. I told him I need my phone as soon as possible as I use it for work. 10 days later I have not hear anything back regarding my phone, I phoned the store and spoke to a lady (I've asked for her details they did not me her details) the lady said apparently they've send me an e-mail that I need to confirm that they can go ahead with the repairs. On the Friday I booked my phone in with Devon as and told him they can go ahead and fix my phone as I need my phone back urgently - he even made a note that I approved for them to go ahead. On the 10th day they did not even start with my phone then when I wanted to speak to the manager they weren't available. This is unacceptable when I phoned and said I'm going to take this further then all of a sudden they want to fix my phone in 30 minutes and then they accept me to pay the full amount of R1500 for this poor service whereas they don't give a Damn about their customers.