Samsung unwilling to investigate

Dear Peter

The email below was sent to Samsung Repair Centre, 78 Edwards Str Belville, ***, on the 21 July. To date i havent yet received any reply from them. My Samsung device is about to run out of warrantte in a few weeks time and it seems Samsung is deliberately ignoring my complaint.

Kind Regards

Peter ***

Fwd: Note 20 refurbished device

Peter Brown <***> Attachments Thu, Jul 21, 10:30 AM to accountscpt

Dear Sir Madam/Madam

As per my attached email you will see that the device had a battery problem since the day I bought it. The Dealer denied that there was a fault with the battery and wouldnt replace the OBF device. Thereafter, still within my OBF period, and based on the fact that the device showed that software updates where done months before I purchased it, I took the device to your SSS Cellular Repair centre and asked them to check if my device was a brand new unit. They said they had no way to check that but they could look at the battery problem.. Since neither the dealer neither SSS Cellular were prepared to help me in this regard, I had no choice but to have the device booked into your centre for a battery check.

Upon collection of the device the lady who gave me the device told me that the phone did not have enough data on it to conclusively determine if the battery was really a problem. I left with the device and invoice not knowing that the pages attached to the back of the invoice was a report on the status of battery which stated "bad battery". Months later when the device became worse I discovered that the pages were actually a report on the status of the battery and that it was contradicting that which the lady at SSSC counter told me.

By then the OBF period has long expired and in the meantime I was trying to find someone in Samsung to hopefully take a customers concern serious,but to no avail. Eventually the battery was so bad that I had to book the device in to SSSC for a battery replacement.

After the battery was replaced, I went to collect my device but I noticed that in the same week that the battery was performing almost just as bad as it was before the replacement. I became despondent since it seems that im not going to get what I should and expected te get from a NOTE 20, part of which was a battery which should last about 2 full days, under normal use. And I was just using it for personal use, and only a few hours in total per day. I still had to charge the battery late afternoon in order for it to last till about 10 or 11 in the evening. and I also noticed other problems with the device after collection. I became really fed up with having to watch the battery all the time, so I decided to write to Samsung "Tell Us", who suggested that I take the device back to SSS Cellular.

I believe that if SSS Cellular had in the first place, only assessed the device for whether it was Brand new or not, then im sure the device would have had to be replaced and I would not be sitting with this problem now for almost a full year.

In my opinion,the battery which SSS Cellular replaced, is either refurbished or generic , because it barely lasts a full day.

I kindly ask that you investigate this matter ASAP please since the warranty is about to expire soon and I would not like to see the warranty period being depleted by delays please. I repeat,..... this is a just Kind request.

Thanking You

Peter Brown ***