Phone repair

<p>I sent my S7 in for repair on 02/07/2017. The screen is cracked and the phone is under warranty. I was told, on 10/07/2017, by the Samsung store that their contractor SSS Cellular says they will replace the back cover and LCD, however they need to replace the frame in order to fix the back cover and it would cost R2200. I then contacted SSS Cellular on 10/07/2017 and advised i do not want any additional parts, i just want my LCD screen fixed. SSS Cellular rep**** to my emial on 10/07/2017 requesting my IMEI or job number and i rep**** the same day. I had no contact from them until 15/07/2017 after i sent two follow up emails.</p> <p> </p> <p>In the email they advise that in order to replace the rear cover, the frame needs to be replaced. I advised that i don't care about the rear cover and only want the LCD replaced. The rear case was cracked in November 2016 and had no affect on the LCD what so ever. The email was then forwarded to somone else and i have heard nothing since.</p> <p> </p> <p>SSS Cellular is ******ing money from me. They will only follow through with their obnligation if i pay additional funds, if I refuse then they will not do what they are contracted for. This is rediculous, no contact, no service, no assistance. How a company like Samsung can deal with a company like SSS Cellular is unbeleivable.</p> <p> </p> <p>If you are paying for Samsung care, rather cancel it as your phone will not be fixed as the contractor will only assist if you pay for unwanted or unneeded services.</p> <p> </p> <p>SSS Cellular, if its not profitable to take care of Samsung phones under warranty, tell Samsung this and cancel your contract with them instead of trying to force customers into paying for unnecessary services we do not need. Your service and business practices reflect badly on Samsung.</p> <p> </p> <p>Its insane to think they will only assist with a waranty fix on condition i pay extra.</p> <p> </p> <p>Let's see how long it takes for SSS Cellular to get back to me.</p>