No service - no care. Samsung shame on you

Since around 24 October I have been trying to get my Samsung fridge fixed by SSS Cellular. They are the only listed service agents for Samsung in Cape Town! First a long wait to get a technician to site. You pay a heavy callout fee and they punch codes into the fridge and tell you what parts need to be replaced. They left and quoted me to repair and I paid. Then to get them out again another hassle. When they replaced the parts still not fixed. Tech advised on swap out part was faulty. Needs to reorder replacement. I get a quote fro another replacement part!! After debate and very much a take it or leave it attitude I pay for the extra part. Now 3 weeks later and still trying to get them out to fix my fridge. Broken appointments seem to be a common event. Spoke with the service controller today and he said his best effort is to wait for his technician to get back this afternoon and speak to him. SSS cellular - give your senior technicians cellphones. After all that is your main line of business. Samsung —> get yourself another service vendor. I will systematically change each and every samsung appliance I have (0ver 15 high end devices) to LG or Defy or some other brand that provide after sales service. I had an issue with my Defy twintub bought to wash pets blankets and it was fixed in 3 days.