*****

I sent my phone after contacting Sony International to find out what was wrong with my phone, I explained to them that the back was cracked but that occurred months ago and I had no problems with the phone until last month's software update.

I was told to send the phone to Sss Cellular and dropped it off to diagnose the problem, they just seen the cracked back and said warranty is void and motherboard is damaged as a result of this.

Now how can I use the phone for so many months with the cracked back cover and no problems.

Sony than requested a detailed report of the board damage for me to get from Sss cellular and after calling numerous times and sending a number of emails to Ismail I got no reply only this morning I get an email with a picture of the cracked screen and wording saying that's why the board is damaged.

That is a blatant lie as I've explained the problem to them before hand and they can't figure our what's the real problem so chalk it off to negligence.

I have friends which smashed iPhone screens and they work fine and no board damage.

One more thing if a board is physically damaged how can the lights on the phone when changing and when trying the master reset the phone vibrate surely the board controls all those functions.

I have a cracked led tv which works just fine all u see is a crack and as explained to the phone never fell so there wasn't any impact enough to even crack the lense of the camera.

3 weeks to come up with a half a**ed excuse, useless but unfortunately there is no one else to take the phone to as Sony International said they have given them the rights.

Once again thank u Ismail Rajan for the lies and b/s story of such a detailed report that even a child can read and understand, takes u 2 weeks to make that story up I'm amazed at the detail.