***********, disinterested, useless

I broke the screen on my almost new Samsung A3. After contacting Samsung to establish where I should have the device repaired, they told me to take it to SSS Cellular as it was my nearest Samsung approved repair centre. After being told on a few occasions initially by SSS that the repairs would take 2-3 days, 1 month later and still a broken phone, I have literally spent hours phoning SSS and Samsung over the month, trying to get to the bottom of the constant excuses and quite frankly lies as to why my phone was still not repaired. Not one phone call during this frustrating time from SSS to explain any delays. I was actually told a few days after leaving the device that it was ready. I went to collect it, sat and waited for 45 mins, only to be told they hadn't actually received the spares. I spoke to a manager about it, who simply transferred me to someone else. I had to ask a few times and follow up when I eventually decided to just get my phone and my money for the repairs back, which I paid to them right at the beginning of the whole saga. Never had to deal with such an ***********, useless business before. And I was just one of a few irate customers when I was there!