Disgusting Service

I broke the screen of my brand new Samsung Note 10 Lite Screen and was advised by the local MTN dealer to take it to SSS Cellular. I called to get a quote and was told R 5000.00 I took my phone in on the 2nd June 2020 and filled in all my details including my email address. I was sent an SMS with my repair number on the same day and then the debacle started.

I waited over a week for a quotation despite me checking daily on the internet as instructed. Eventually a phone call seemed to speed things up only to receive a quote of R7500 to my horror. I duly paid said amount in full and the wait then continued. I checked the status everyday and eventually today 18 June I called in to enquire about my phone. I was told that I could come and collect it. I drove through to Boksburg, waited for over half an hour, only to be informed that they had the incorrect spares????? So my phone had NOT been repaired in fact no effort had been made.

So R7500 out of pocket, wasting my entire afternoon I still have no cellphone. I also tried contacting them via email, but they do not respond.

Their service is shocking and if this is an accredited dealer then I am shocked.

I only ever received an email with the quotation and everything else has been via their pathetic app.

I am truly angry and appalled.