Beware of SSS Cellular as technicians wrongly diagnose major problems on phones and want to charge exorbitant prices for items not faulty.

Never deal with SSS Cellular a Samsung approved repair centre as their technicians don't know what they are doing. Took my Samsung Fold 5 in for repairs which is still under warranty as the phone was restarting for no reason. I get told it is the screen that needs to be replaced at R16329 and my warranty was voided as there were a couple of scratches on the side of the phone due to me putting it into a leather pouch all the time. They advise that Samsung void the warranty as soon as there are any marks on the phone. It's so easy to get out of covering the warranty by blaming a couple of scratches, no major dings or dents are on the phone. I then take it to Samsung Eastgate who assesses the phone, and their technician tells me I need a new Mother board at R13500, what a surprise, so who do I believe as they are both Samsung approved repair centres. When I challenge the head technician at Eastgate regarding the different assessment results on my phone and reason for the damage he gets agro with me, refuses to give me his name and puts the phone down on me. I have escalated my concern and confusion to *** as I don't know who to trust with my phone repair. Kirsty the case manager try's to cover for SSS Cellular and says they are now agreeing it's the motherboard, but I have the assessment and quote in writing that it was the screen that was damaged so my question was what would have happened if my insurance paid out for them to replace my screen and my phone was still not fixed, would they then have replaced my motherboard for free or come back and say that needed to be added to the cost of the screen. Kirsty wasn't interested in assisting me except for saying I need to cover the cost of the motherboard myself and if I wasn't happy I was to take my complaint further to the ombudsman. She promised to send me all the technical reports she had between the 2 technicians so I could approach the ombudsman. The next day Dieketseng calls me from escalations to tell me exactly what Kirsty told me and also promised to email me the technical reports, and nothing has been received yet 4 days later. Samsung and SSS Cellular are not interested in servicing clients and don't care about their brand clearly as they just brush you off.