BAD SERVICE taken to next level

BAD SERVICE taken to next level - If a zero-star rating was possible you would get it... My Huawei watch 3 stopped saving outdoor cycling with an error "distance too short to record". Took the watch to SSS Cellular Canal Walk on 23 March, for repair. 2 weeks later and not a word from SSSC. After contacting them and trying to trace the whereabouts of the watch - a week later I received the watch which supposedly been repaired. First cycle and exactly the same issue exists, so took the watch back again on 23 April. Again... no contact at all from SSSCellular. I've been back to Canal Walk on 3 occassions to follow up. Mario (the Customer Service Manager) is never available. I am yet to meet him in person. He never returns any call or messages. Aaron... full of promises but no delivery. My last interaction with Agnus on 17 May, she also promised to follow up and provide feedback by 18 May. It is now 25 May ( more than a month since taking my watch back, and nothing... zilch... nada...F@k0l

And if anyone from SSSCellular happens to read this and would like to respond... The JOB Card # 2813