Bad service

I took my cellphone to Samsung customer service in Boksburg. I singed all my documents, including the one that states that payment is COD.

I received a whatsapp from the service centre informing that I need to pay before they start repairing my phone. I explained to them that the phone they have, has my banking app and I cannot load and accept a new beneficiary as I need my banking app on the phone they have to do so. The person just blatantly said that “that I will have to pay before they even start repairing my phone” I again explained to her that I cant do that due to them having my phone and I cant accept a new beneficiary, and if I must drive 30km to go and pay them and why they changed their payment terms without disclosing to me and going against their paperwork. The person just said that their terms have changed and I need to pay before they start repairing.

I explained to her that its terrible customer service, but I see that Samsung repairs aren’t no stranger to bad service. And that ive never experienced such horrible service from Apple. Even after I explained my displease with the service, no one ever had the decency to reply to my message or apologise. I had to ask a friend to do the eft on my behalf, which I’ve never asked before.

My phone and 6x of my staff members were for a cellphone upgrade min November, and I immediately ordered iphones, as I never want to deal with such a misleading and mendacious brand in my life!

This is not the first time I’ve experienced such horrific service. 2 years ago, I took my phone for a warranty repair at your Sandton branch. I ended up waiting more than a month. And everyone there had the same F-you company culture. So looks like this is a Samsung culture doesn’t matter to which branch I go to. Keep it up and you will forfeit all your loyal customers to not necessary a better brand, but a brand that doesn’t lie to a person…