Absolutely shocking service!

I handed in my phone on Monday morning 29th February. I checked on Wednesday 2 March and my phone still had not even been assessed by a technician, same thing when i checked yesterday.<br> <br> Besides this delay now, my phone went in to SSS end Jan. It sat there for 2 and a half weeks just to have software reloaded and no correspondence received to say the phone is ready. This did not resolve this issue. The main board was changed before this and the issue is STILL THERE!!!!<br> <br> This is the 4th time i am booking in this phone. The phone freezes, gets hot, internet connection keeps dropping! <br> <br> I have never received such disgusting service. I am shocked at how Samsung works and SSS included. Before when i have had my phone repaired in 2014 it took a day at the previous Samsung centre. THIS IS SHOCKING AND THIS SERVICE CENTRE NEEDS TO START OFFERING A SERVICE TO CLIENTS.<br> <br> I have taken this up with Samsung and still awaiting a call from them.