MP
Martin P
1 reviews | Active since Mar 2009
23 Sept 2015, 12:41
Your Griller is Letting Your Team Down
We have always found the Sunward Park Spur to be quick, efficient and an overall good experience.<br> <br> However, the griller on duty on Tues 22 Sept, 19h00 is letting the staff and management down terribly. The two steaks ordered to eat-in both had to be returned to be re-grilled as requested. The T-Bone that was ordered as a take-away (student at home) was virtually raw and had to be cooked at home.<br> <br> Our waiter, Gift and the manager both apologised but clearly nothing was said to the griller as the take-away T-Bone was ordered some time after the first two steaks.<br> <br> Don't let a weak link spoil the otherwise good and efficient team!<br> <br>
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Replies (1)Spur Steak Ranches's replyOfficial
23 Sept 2015, 15:48Hello murton,
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Spur Steak Ranches's reply23 Sept 2015, 15:48
Official
Hello murton,
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind regards
Nicole Lewis
Customer Care
