1 reviews | Active since Feb 2011
You will wait forever to order at Spur Rosebank
I was at Spur in Rosebank on Monday at around 17h00. I had been dry fasting for the whole day, and the time to break my fast was at 17h30, therefore I needed to order almost immediately in order for the food to arrive timeously. When I entered the restaurant we were not even acknowledged by any of the staff members, even though there were more than 5 staff standing at the entrance. We seated ourselves and requested from a passing waitress to take our order. She said that she would get someone to help us. This happened 3 times further with different waiters. This was fast becoming frustrating because there were customers arriving after us and receiving service immediately. I then asked another gentleman if he was a manager and he rep**** in the positive. I explained to him my problem and he promised to send someone. Still no one. When he passed the table again I asked him and he then asked his colleague for the order pad. She refused to give it to him and then someone else came and distracted him and then he left as well. Eventually I walked out of the restaurant without receiving any service, and had no time to go to any other decent place. Will never go there again and will spread
We apologise to you for the experience you say you had at Texakhana Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
We apologise to you for the experience you say you had at Texakhana Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Nicole Lewis
Customer Care
