Wykota Spur bad service

<p>On 17 February last I had lunch with a friend at Wykato Spur in East London. </p> <p>The bill came to R168-60. I mistakenly put R100 and a R200 note in the folder. I waited and waited, but the waitress did not come back with my change. </p> <p>My friend then pointed out that I had put R300 in the folder, so my change should be R131.40.</p> <p>When the waitress did not come back, I called her and asked where the change was, and</p> <p>she blatantly said that she assumed that that was the tip! </p> <p>There are a few things very wrong here:</p> <p>- Why would the tip be almost equal to the meal?</p> <p>- Would it not be normal manners to wait for the customer to give a tip rather than just take it?</p> <p>- Why was the waitress's reaction a meager "oh sorry"?</p> <p>- Why did the manager when called also only said "oh sorry"?</p> <p> I expected at least a formal apology by both manager and waitress, and the manager could have at least tried to swing my opinion about this establishment.</p>