1 reviews | Active since Oct 2012
WRONG ORDER RECEIVED - CHILDS HEALTH DETERIATED
Good Day<br> <br> My family and I regularly eat at Spur. Family Card no B58-*** 9652 and SPUR KIDS CARD NO *** ***34<br> <br> I am totally disappointed and concerned at the incident that has happened on Saturday the 16th January 2016 at Spur at Gold Reef City.<br> <br> I ordered a kids meal for my child and clearly stated that it must be a CHICKEN BURGER. <br> <br> My child was not hungry so I ordered a take away. Anyway he ate the burger at home and after eating a considerable amount of it he said that it tasted funny thinking that it was mutton. It was a beef burger.<br> <br> This may have been just a mistake from the waiters side however, the repercussions was huge. My child suffered from Gastro and sever diarrhea from that Saturday. He had visited the Dr twice, had to purchase several medication, was in a lot of pain and missed out on school for 2 days. Furthermore I paid for the meal which he couldn't even eat.<br> <br> I did not get the waiters name but she did mention that she was new.<br> <br> Your feedback in this matter is greatly appreciated.<br> <br> Regards<br> <br> Narisha Mistry<br> Mobile: +***0<br> Tel: +***5<br> Email: [Email Removed]<br> <br>
Thanks for taking the time to review Golden Falcon Spur. We are very sorry to hear about the bad experience at the branch and the fact that your so fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Golden Falcon Spur. We are very sorry to hear about the bad experience at the branch and the fact that your so fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
