PL
Phil L

1 reviews | Active since Dec 2009

17 Feb 2015, 07:11

Would you like some burger with that MOULD!!

Went for monday night burger special at Spur Glen Gary. Lets just say last time i will ever go there. Ordered our meals and it arrived fairly quickly. The one burger arrived on a dirtyish plate with f*cking mould on the bun. I called he waiter and showed him the dirty plate and the mould.<br> <br> He took it away and the manager came to us and apologised. He brought the burger back and on top of the bun where the mould was somebody had pecked off the mould of the bun (top section of the bun was missing).<br> <br> I myself took this to the manager and told her what i thought of her operations as manager. Where is your quality control???? Absolutely disgusting. All she could say was \sorry". Sorry isnt good enough when it comes to hygiene and quality of food. Then she tried to put the blame of the waiter. It was not the waiters fault at all.<br> <br> My wife and i were so disgusted we hardly ate our food. AND I STILL PAID FULL PRICE<br> <br> DONT GO TO THIS SPUR...UNLESS YOU WANT MOULDY BUNS"""

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply17 Feb 2015, 10:01
Official
Hello phillipl,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Customer Care