HK
Hajo K

1 reviews | Active since Jul 2011

22 Feb 2016, 17:35

Worst Spur experience ever

On Sunday evening I invited friends with their kids for dinner, the kids wanted to go to Spur as they usually do. We decided to go to the one at the V&A Waterfront. What a nightmare compared to all the others we have visited before...<br> We were 6 people and got a table for 5. As the restaurant was not even half full, we complained and were finally given a bigger table (why not in the first place?). It turned out that the table was sticky and not wiped properly. One of the place-mats brought to us was dirty and given back, but only renewed after two more reminders to do so. <br> Asking the waiter for which red wines are served by the glass, a Sauvignon Blanc was offered (white). The red wine was served warm in a dirty glass (!), ice cubes served with it.<br> No smile or friendliness of the waiter, as most of the waiters didn't as we were able to observe. Two waiters holding hands next to our table but no one ever came to ask if all is in order with the food after it was served.<br> It seems like the management of this branch does not care about their clients, as the Waterfront is full of tourists who might not come back anyway. Too bad for locals to go there, we will most likely not visit again.

0
Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply25 Feb 2016, 17:38
Official
Hello hajosa,

Thank you for sharing your disappointing visit to Santa Ana Spur with us. We are sorry that your experience was not a happy one and assure you that your complaint will be brought to the attention of the owner/operator.

We apologise for any inconvenience caused on the night - usually Management are usually very active in this restaurant. Please be assured that once internally addressed, feedback will be provided to you.

Kind regards
Bev Cornwell
Customer Care Manager