nZ
ndumiso Z

1 reviews | Active since Aug 2015

29 Feb 2016, 20:33

Worst Spur Experience

My wife and I always visit Grand Canyon Spur in Pinetown for their good food , good service and a good experience. Today I was counting down the seconds till I leave that place. The waiter was rude, she arrives at the table (we were ready to order) she offers us time to think without even taking our drinks orders first, I asked for a castle draught, she gives me a castle lite, when tell her I asked for a castle draught she give me attitude and tells me they offer the castle lite 440 as a draught. Does that even make any sense? She dumps the food and didn't check on us while we sitting with empty glasses. When I asked for the bill she bring it and stands next to me with a credit card machine, I ask her to give me a minute to settle the bill, she gets angry and doesn't come back, we had to ask a waiter passing by to assist. It take one bad experience to ruin a good restaurant. That waiter acted as if she has never been trained on customer service.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply01 Mar 2016, 14:55
Official
Hello ndumi27,

We are disappointed to read of your experience at Grand Canyon Spur yesterday. It certainly sounds as though Nomfundo requires more training. Please be assured that we will share your complaint with the owner/operator so that corrective action can be taken internally.

Please accept our apologies for the frustration caused and be assured that rudeness is definitely not a Spur trait.

We will be in touch shortly to offer feedback.

Kind regards
Bev Cornwell
Customer Care Manager