CE
Chane E

1 reviews | Active since Sept 2013

05 Jan 2016, 10:21

WORST SPUR EVER

We went to spur yesterday evening but it was the worst experience ever. On arrival there was not enough seating thus we waited for two tables to open as we were eight adults and one kid, cramped up setting first of all, the restaurant was extremely warm inside, no fans nor air-cons. We then placed an order by the waiter Andrew for our drinks as well as food, when we received the drinks it was warm and out of gas, returned it and waited extremely long for the replacements, we chose a milkshake in place of the one cool drink where even the milkshake was not cold, mostly milk and no ice cream, we had to put ice blocks in it to actually enjoy it. We then received our food which was also a disappointment, even the onion rings was soggy.The kiddies meal only came after all the adults food was almost finished, how do you explain that to a 6 year old child?We also had desert which the ice creams was completely melted. Then after paying, the waiter had taken his own R20 tip from the change of our bill with NO authorization. <br> This was by far the worst spur we went to and after all, this is a fully halaal spur and thats the reason we went there. Golden Feather Vangate spur is by far the best

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply08 Jan 2016, 11:25
Official
Hello NaeNae,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals and service we offer is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards. The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Nicole Lewis
Customer Care