Worst service I have ever seen

<p>Dear Management of Spur</p> <p>Monday, 31 November 2016 myself and a few of my loving friends decided to go to Spur in N1 City. Upon arrival the lady at the door was so friendly and welcoming, until we had to deal with an arrogant, unprofessional and impatient waitress called Cecilia. We ordered our drinks 5minutes after arrival and we literally waited 20 min for our drinks to be served. While placing our food order one of my friends asked Cecilia just to explain something to him on the menue, she explained it to him but we all were not on the same page. So we asked her just to repeat what she just said and so the disgusted attitude and unprofessional behaviour began to show. We placed our food order not knowing that our food will only be served 65 minutes after we placed the order and we were informed bu Cecilia that it will take approximately 30minutes. What made us so angry is the fact that she did not even have the decency to communicate with us why there is a delay with our food, she did not even check up on us to see if we still fine or maybe need anything like any other professional waitress does, no she did not do that. And yes i understand its monday but it does not justify the fact that we need to accept and tolerate the poor service we received because not only did we receive poor service but when our food arrived the burgers were burnt . We were so disgusted we took it up with the floor manager and he handled the situation in a proper and professional manner. You will have to employ extra part-time staff or volunteers to work on a monday to avoid any of the above happening again. Monday was my first time in ages being at a Spur Reastuarant and believe you me i have never experience such terrible service.We did NOT tip Cecilia coz clearly she did not deserve it. Please ensure that you train your staff or send them to workshops where they can understand what it means to render excellent customer services.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Unhappy Client</p> <p> </p> <p> </p>