Worst service, food and experience

<p>my nephew had his first birthday party at Iowa spur on Saturday 10th June 2017.</p> <p>-The food orders took 45minutes to come.</p> <p>-The waiter split warm coffee on my dad.</p> <p>-The toilets was disgusting.</p> <p>-it took 15minutes for a waiter to come get my order because i ordered last and 25minutes for me to get my order and when my enchillarda came the chips and onions rings was cold and i told the manager this and he tells meits impossible they took back my order back thrice because I was not happy with the order and then the manager tells me that he doesnt see how the order can be cold when i just felt it and it was cold and then he goes on to tell me about him having shares in spur....... Do i care that he has shares in the spur? No i care that he didnt have customer service s****s at all, also i told him that I waited so long that I drank my cooldrink up and it was a kiddies cooldrink and i asked him to replace it because of the long wait and he tells me "You should not have drank a kiddies cooldrink and he will not replace it" i told him that it doesnt matter if its a kiddies cooldrink we paying for it and he went on with his attitude and no customer service s****s. I then told them to cancel my order and I do not want it. (a whole 4 hours at a party that had to be enjoyable and I didnt eat a thing, i had to go buy food elsewhere) </p> <p>-Everyone at the table was ****ed off with the service and waiting. </p> <p>-The tables was not cleant regularly. </p> <p>-The waiter was slow</p> <p>-Then the manager kept on covering for the waiter saying she lots of tables to serve. </p> <p>-The cherry on top was when the bill came and they demanded that there is no voucher on the birthday boys spur card and my sister explained to the same illiterate manager who has shares that she checked the card a few days ago when coming in to confirm the party for the saturday and they confirmed there was a voucher and basically they said there is nothing they can do and we ended up paying for the birthday boy too and my sister just paid for the birthday boy! </p> <p> </p> <p>What an embarrassment......... like really after a kiddies party that we had the most terrible day when it had to be joyus you still demand that we pay, 2 people didnt get meals because of the service and illiterate management, family members that disgusted in the place and us as the family being embarrased?????? really we always have our kids parties or family supper there but this is just the last straw and up to now, this was by far the worst ever!!!!!!!!!!2 people who didnt eat ended up having to go buy food elsewhere. i do not want to speak to anyone on store level and i want this to reach head management in head office. I want head office management to call me and sort out this issue. </p> <p> </p>