Worst service ever

This morning at 10:00am myself and my fiance went to Spur Figtree Complex in Port Elizabeth to spoil ourselves to a Breakfast. On arrival we received a warm welcome from the Waitress, however, 5min after, a gentleman with the name of Jandre introduced himself as our Waitron, so by this time already we were confused as to who are serving us, however, we gave our order to him. In 45min no one asked us if we were still okay or if we would like to order something else, no, my fiance had to walk to the Manager (Dean) to ask if we would ever receive our food as everyone by this time received Food except us ( People that ordered after us). He informed me fiance that he will check up on this. A couple of minutes later he came to us saying the breakfast is on its way, but by the time it got to us (50min later) the eggs were ice cold, the Bacon was cold, the tomato was cold and we have no toast??? When we complained by the Manager he took our plates and did not even offer to make us a fresh Breakfast. My fiance was very angry at this stage and said we will have our Breakfast somewhere else. He said he is sorry with a smile on his face. (The manager) should one not look sorry when apologising? This was the worst service ever received by Spur and we expect some sort of feedback regarding this. Just as a side note - This Jandre that served us only was at our table once, the rest of the time, nowhere to be found!!