NG
Nina G

1 reviews | Active since Jan 2016

01 Apr 2016, 13:43

Worst Service Ever!

On Sunday 27/03/2016, I went to have lunch at Canal Walk Spur - we were 4 adults and 4 kids. Firstly we had to ask for the colouring pages for the kids, I grew up going to Spur myself and that's the first things that one does not need to ask for. Anyway we left after 3hours, still did not get them. The waiter was just walking passed us, attending to other tables. When the food came, the sauce bottles were empty - we had to wait another 15mins for them to bring us refilled bottles! If that was not enough - he brought a family opposite to our table WITH colouring books. Maybe they were white but I would not know... We had to remind him every time he walked past us for our drinks. While we were waiting for dessert, he came with another waiter to say he was leaving he would take over.<br> <br> The new waiter was a pleasure to have however a pleasure too late.<br> <br> We understood it's school holidays and month end BUT service should be retained throught, regardless of peak days.<br> <br> Disappointed!

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply01 Apr 2016, 17:37
Official
Hello MsG1527,

Thank you for sharing your visit to Mexico Spur with us. Service should always be top notch regardless of the time of month. We are disappointed to read of your unsatisfactory visit and assure you that we will address your complaint with the owner/operator.

Once internally addressed, we will be in touch to offer feedback. We appreciate you letting us know and giving us the opportunity to get involved.

Kind regards
Bev Cornwell
Customer Care Manager