Worst Service Ever!!!

I would like to raise a concern regarding the service I received during a birthday dinner at Spur Clearwater on the 18th of June. My partner took me out to celebrate my birthday, and unfortunately, the experience was disappointing due to poor service from our waitress, Ona. Throughout the evening, she hardly checked on us. When our meals arrived, I tried to get her attention for condiments by waving at her—she looked directly at me but did not respond. I eventually had to leave the table and walk over to the staff station to request Tabasco and tomato sauce. We had intended to order more drinks and dessert, but Ona was nowhere to be found. After waiting for a while, we decided to leave early, as the service had ruined what was meant to be a special evening. When she came with the bill she had attitude too. Also the only reason she came with the bill is because my partner had to walk to another waiter to ask for a bill as he was angry and wanted us out of there. We are loyal Spur customers and regularly visit the Silverstar Spur, where the service is consistently excellent. This unfortunate experience at Clearwater left us both disappointed.

I hope this feedback will be taken seriously and addressed with the staff involved. I would appreciate it if management could follow up on this matter.