1 reviews | Active since Aug 2012
Worst Service Ever
Good day.I have been a customer at the Spur in Somerset Mall for as long as they have been in existence and always enjoyed going there, until Monday 9 March 2015. This was the worst service and attitude I have ever been treated with at any restaurant. A friend and I went to grab a bite to eat lunch time at about 14:10 placed our order for drinks and meals as we arrived. Following our arrival 2 ladies who arrived about 10mins after us sat at the table behind us and then placed their order. These two ladies clearly were friends with a Manager as they stood chatting about his wife. Their food then arrived more than 10mins before ours. This was very disturbing as we all placed orders for burgers, them Rib and us Crumbed chicken. <br> The waitress who originally served us then saw that we were unhappy and got someone else to serve us without letting us know. Not once while eating did we receive any assistance or query as to would we like another cooldrink or how is your meal etc, however the ladies behind us were served well.<br> I then stated that I was unhappy to when going to pay and the new waitress simply ignored my question and became upset when i questioned why this happened.
We apologise to you and your friend for the experience you say you had at Tallahassee Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Customer Care
We apologise to you and your friend for the experience you say you had at Tallahassee Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.
Kind regards
Customer Care
