1 reviews | Active since Jan 2012
Worst Service and response from manager
We were booked in for an early flight and decided to get some breakfast at Spur. In a half empty restaurant it was clear they could not manage. We placed our order at 7:15am with over an hour before we needed to check in. Unfortunately the water seemed so confused, by 8am we had still not received a simple breakfast. We went up to request our breakfast three times and still no luck. By 8:10am when I asked the manager about our food (because we eventually only had 5 minutes left to eat), but received a very curt \So what would you like me to do for you\". The service at spur was so appalling it was such a bad testament of our country. I hope no tourists have to experience that kind of South African service. "
Thank you for taking the time to let us know about your experience. This is certainly not the type of service that Spur is known for and that we would want tourists to have of our brand.
We apologise for any frustration caused and assure you that your complaint will be brought to the attention of the owner/operator of the Soaring Eagle Spur so that it can be addressed in-store and feedback provided to you as soon as possible.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to let us know about your experience. This is certainly not the type of service that Spur is known for and that we would want tourists to have of our brand.
We apologise for any frustration caused and assure you that your complaint will be brought to the attention of the owner/operator of the Soaring Eagle Spur so that it can be addressed in-store and feedback provided to you as soon as possible.
Kind regards
Bev Cornwell
Customer Care Manager