Worst Service and Food - Spur Baywest Mall

I am extremely disappointed in Spur Baywest Mall, Port Elizabeth EC. Myself, my fiancé and our two kiddies went there for breakfast yesterday morning (Saturday 24 Feb 2024) and received the worst service.

First, it took about 15min before anyone brought us our Menus. Once we received the Menus, the Waiter then took our order within 5 minutes. We ordered 2x Unreal Breakfast's with extra Hashbrown and extra Cheese Griller, and then the kids food. Our son had a chocolate milkshake, however, he does not eat Marshmallows, therefore, he took it off the Milkshake and gave it to his sister. At this point, the gentleman that brought our drinks (not sure of his name but he was wearing a black shirt) mumbled SHOCKING while walking away. My fiance ordered a simple coffee with Cold Milk, yet she received Hot Milk. Besides this, we received our Unreal Breakfast's 35-40 minutes after we ordered it and with a very sad heart, all the food was cold. We then called the Manager which then took our plates back and replaced ONLY THE EGGS!!! When our Waiter came again to give the Toast (which was BURNED) she asked where our plates was, so we told her that the food was ice cold after waiting almost an hour for our food and all she said was okay. Not apologised or anything?? Out Bill was almost R500 which we paid, as we felt complaining at the store does not help.

This is a new Store and situated in a beautiful mall with lots of tourists etc, but if this is the level of service and food that one get on arrival, I will NOT suggest Spur to ANYONE, never the less the Tourists.

Please explain to me why we are getting this level of Service and quality of food when we spend so much money at your Spur?

Regards, A very disappointed customer