BH
Brandon H

1 reviews | Active since Dec 2015

18 Dec 2015, 10:21

Worst Management Service Taxes Spur N1 City

Myself and a friend visit TEXAS SPUR N1 CITY MALL on Thursday 17th Dec @ 19:30 sat down order a Black label draft and Hunters Dry Draft and a Cheesy Garlic Roll with bacon that arrive within 10min which was fine, i ordered a medium lamb chop and my friend the snitzel combo, i finished my Black Label Draft sitting waiting for the waiter (to order another) which was no where to be found then at about 20:15 a coloured guy with a white shirt approached our table (shirt was messed with sauce all over it) then apologize for the food being late as he was about to walk away I asked for another beer couldn't even offer, when the food eventually arrived I asked the same manager for some black pepper, my medium Lamb chop was rare not even rare to medium but RARE I send it came back as, received it again being medium rare and still no black pepper I notice the same manager called him over and asked where the black pepper was and was told I gave it to the waiter, not even a apology. I was shocked. the manager never came back to check up on the food knowing that there was a problem, Worst service ever and with management like that won't see me again. Last R500 I spent there.. Totally disguised

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply18 Dec 2015, 15:01
Official
Hello Brandonhayter,

We apologise to you and your friend for the experience you say you had at Texas Spur. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards
Nicole Lewis
Customer Care