Worst Experience to date..

Thought I should bring this to your attention immediately, I haven’t been to Spur in a while but the Spur customer service I’m used to, was tonight erased to its entirety. Wanda (Floor manager) at Spur North Gate mall and his team needs an urgent training on customer service period. The following encounters happened tonight under his supervision: 1 - we tried to swap meals of the same price, so that our child could get a pen from the back to school meal and he was adamant that was unlikely to happen unless we buy the pen separately. But he couldn’t even decide on the price of the pen. 2- there’s a new colouring lucky draw competition that started tonight but the instructions on the box doesn’t even mention how the kids should record their contact details. When I asked Wanda about the competition because our child thought it was a Thursday night draw hence she only wrote her name, Wanda blamed Unathi( waitress) for not fully informing us. 3 - The ladies bathroom were also filthy, my pregnant wife could not use them. Besides Wanda, Unathi (the rest of the staff needs to be trained on customer service because they are very unfriendly). I don’t think I’ll ever return to Spur after tonight’s experience.