DR
Duncan R
1 reviews | Active since May 2012
28 Mar 2016, 20:53
Worst eating out experience in a long time
Wow - just went to Spur at Baywest, and boy was it disappointing. Our waitress was inattentive, the sauces empty and the food left much to be desired.<br> <br> We ordered 4 burgers (burger special night). The food was cold, some of the burgers dry, old and burnt - and my daughters chips portion tiny. The manager assisted by providing more chips, but only after we raised a complaint.<br> <br> We were relieved to be able to leave when the bill arrived.<br>
Helpful (0)
Replies (1)0
Replies (1)
Spur Steak Ranches's replyOfficial
30 Mar 2016, 09:15Hello DLLRodgers,
Thank you for taking the time to share your disappointing visit to Biloxi Spur with us. We are concerned to read that not only did you find the service lacking but that the meals were below par as well.
Please allow us to address your complaint with the owner/operator of this Spur so that constructive feedback can be shared with you and additional training provided internally.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your disappointing visit to Biloxi Spur with us. We are concerned to read that not only did you find the service lacking but that the meals were below par as well.
Please allow us to address your complaint with the owner/operator of this Spur so that constructive feedback can be shared with you and additional training provided internally.
Kind regards
Bev Cornwell
Customer Care Manager
Spur Steak Ranches's reply30 Mar 2016, 09:15
Official
Hello DLLRodgers,
Thank you for taking the time to share your disappointing visit to Biloxi Spur with us. We are concerned to read that not only did you find the service lacking but that the meals were below par as well.
Please allow us to address your complaint with the owner/operator of this Spur so that constructive feedback can be shared with you and additional training provided internally.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to share your disappointing visit to Biloxi Spur with us. We are concerned to read that not only did you find the service lacking but that the meals were below par as well.
Please allow us to address your complaint with the owner/operator of this Spur so that constructive feedback can be shared with you and additional training provided internally.
Kind regards
Bev Cornwell
Customer Care Manager