JL
James L

1 reviews | Active since Mar 2009

06 Jul 2015, 10:11

Worst day, Ruined Birthday

I am in a predicament as both of my daughters have birthdays 2 days apart. Where did they want to go, Spur. Why? My youngest likes it when they sing happy birthday. Well, the waitress showed no interest when told it was their birthdays. The special advertised at the door, with the skateboards was no longer valid, despite the advert being displayed, but I could buy the skateboards for R25 each. Last time I ate the nachos I could count the bits of grated cheese. I didnt want a reccurence so told her to make sure there was a lot of cheese. The manager pops up and tells me I will be charged for extra cheese. I cancelled my order, suddenly there was no charge... I still cancelled my order. My wife had a goodie burger that was, amazingly, pink inside but dry at the same time. The Coke I had was more syrup than aything else and lacked CO2. Then I took out my wallet, the waitress couldnt wait to get us our bill. no offer of desert or anything. 3 1/2 years of using this spur and I have never felt so unwelcome in a spur before! My daughter cried on the way home because nobody cared or sang for her birthday. To add insult to injury, there was a big hooha at another birthday behind us.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply06 Jul 2015, 12:27
Official
Hello jimmyliv,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care