1 reviews | Active since Jul 2015
Worst. Birthday experience ever!!!
Arrived at spur 6.45pm understanding its full on a monday, got seated 8.45, then ordered immediately for kidz burgers and sodas, it came 45minutes latetkids ate the burgers nd still sodas neva came, 2 burgers were sour or raw we then ordered another batch of food nd it came bit for bit, when we ask the waiter when the food id coming it gets said now now, lets not talk bout dirty cutlery when we reported to her she sed ok, we waited 20mins while food was on table eventually we asked another waiter, the woman manager had a bad attitude we told her what happened and she never even apologised, she just listened and walked, after the whole big unpleasant evening of celebrating my daughters birthday and putting out the complaints the waiter brought the bill without. Us asking. But we paid our R1031 bill On our way out the waiter decided to<br> speak to her colleges nd said: thAnk God they leaving, unfortunately for her a person from our group heard her and confronted her nd she was shocked, spur radio in Claremont is our favourite restaurant nd we have sometimes issues but then its sorted nd its minor never reported but tonight was pathetic, disgusting, dirty, bad attitude bad service
Thank you for sharing your birthday experience at Rodeo Spur with us. We are disappointed to read that the service, complaint handling skills and the cutlery was below par and we will most certainly address this with the owner/operator.
Monday nights are usually busy nights at Spur but we need to be properly prepared and manage the rush with a smile, good attitude and good service.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your birthday experience at Rodeo Spur with us. We are disappointed to read that the service, complaint handling skills and the cutlery was below par and we will most certainly address this with the owner/operator.
Monday nights are usually busy nights at Spur but we need to be properly prepared and manage the rush with a smile, good attitude and good service.
Kind regards
Bev Cornwell
Customer Care Manager
