Worm in food - no follow-up as promised.

Monday, 4 April 2016 I found a worm in my Spur takeaway. I took it back immediately, and was refunded.<br> <br> The manager on duty was Joshua. He said I will be called on Wednesday, 6 April 2016 to follow up. It's Friday, 8 April 2016, and no calls or any form of contact as of yet.<br> <br> If this is the manner in which you handle complaints like this, it explains pretty clearly why you are having this issue in the first place.<br> <br> After being a loyal customer for years, my eyes have been opened.