World class work etiquette and customer service

🌟 **A BIG SHOUT-OUT TO SPUR SOSHANGUVE MALL!** 🌟

I would like to take a moment to give **BIG PROPS to Julia and Decent from Spur Soshanguve Mall** for the way they handled our situation.

Yesterday, we arrived at Spur and were seated outside. Unfortunately, our waitress left us sitting there for a good **30 minutes without being assisted**, to the point where we decided to pack up and leave.

As we were leaving, **Julia came running after us to apologise**. She had genuinely thought that we had been assisted and only realised something was wrong when she noticed that we had left the menus on the table.

She took our contact details and passed them on to her senior, who **called us, left the shop and came out to apologise to us in person**. Unfortunately, by then we had already gone to Chicken Licken because we needed to feed the kids.

What really stood out to me, though, was that they **didn't just apologise and leave it there**.

They have been calling me again today to follow up on what happened and to find a way to make things right. ❤️

We honestly don't get this kind of service often anymore, so I want to take the time to **commend them for it**.

People make mistakes. What matters is how you respond when something goes wrong. Julia and Decent understood that a mistake had been made, took responsibility, followed up and genuinely showed that they cared about correcting the situation.

As per our agreement, we will be visiting Spur again, and they will have another opportunity to show us that remorse and commitment to getting things right.

**Thank you, Spur Soshanguve Mall, for having employees who understand the importance of customer service and accountability.**

Julia and Decent — **HEADS UP! 👏🏽👏🏽👏🏽**

You deserve to be recognised. ❤️

Sometimes, it's not about getting everything right the first time. It's about what you do when you get it wrong. And you guys handled the aftermath beautifully. 🙌🏽