NL
Nikki L

1 reviews | Active since Jul 2011

02 Feb 2016, 13:07

Where is the common sense

On Saturday morning, I decided to go for a breakfast with my friend and my toddler. From the start it was just a disaster. I asked for coffee and a cream soda for my kid. We had to wait for about 15 Min's for it to arrive, our table was never cleaned eg: dirty cups etc were just left on our table after we had asked for a coffee refill,we eventually started putting out dirty dishes on the next table, when we ordered our breakfast we got two slices of toast with one butter, my toddler was given three knifes but no fork to eat with. I asked for 2x chicken livers, we eventually it after we had finished our breakfast. It had two small pieces of liver and the rest was filled up with sauce. I asked for soft eggs, I landed up with hard eggs. When the waiter did eventually come round, he leaned all over us which was't very pleasant. Everything about that morning was unacceptable. I highly recommend you train your staff properly and serve decent size portions.

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Replies (1)
Spur Steak Ranches
Spur Steak Ranches's reply03 Feb 2016, 10:02
Official
Hello patsy636,

Thank you for sharing your disappointing breakfast at Eagle Falls Spur on Saturday. It seems that the service and the meals were not to your liking and we will definitely share your complaint with the owner/operator so that corrective steps can be taken as quickly as possible.

We apologise to you and your friend for any inconvenience experienced and assure you that we will be in touch shortly to provide feedback.

Kind regards
Bev Cornwell
Customer Care Manager