Whatever happened to Good Service?

Visited Santa Rosa Spur, the place was packed, like all other Monday nights. Our waiter took our drinks order, we were still waiting on 5 more people to join us, so waited for them to arrive. They arrived and the waiter took our food and the rest of the drinks order. Nearly an hour later, no-one had brought the drinks for the others who had arrived a bit later. We then enquired as our waiter was not seen or heard of in all that time. We were told that the waiter will be sent shortly. Another 10 minutes passed and the rest of the drinks and food arrived. In the meantime we wanted to order more drinks, but our waiter was nowhere to be found. We visited the front desk to enquire and advised that the service is not what we expected of them. The chap (management) apologised and we headed back to our table. En route our waiter rocks up with 2 pieces of paper. The bills... No folder nothing, just shoved in our hands. We marched back to the manager and now we had an audience of 4 very big waiters watching as we were expressing our dissatisfaction wrt the events that just took place. We requested their names and the person in charge's details. We left with no details. This is wrong.