What Service !!!!

<p> On Sunday we visited the spur in Suncoast Casino in Durban for Breakfast. On arrival we were shown to a table and informed a waiter would come and take our order. 10 minutes later a Trainee walked passed and I asked if we could give him our order. He took our order and told us he would find our waiter. 10 minutes later he advised us he could not find a waiter so he would serve us. Another 10 minutes passed and I asked if we could at least get our tea and coffee while waiting, he advised us he could not give us tea and coffee yet it would come with the food as there was no sugar in the kitchen. He had to wait for it to be sent back from one of the other tables first. We continued to wait and nothing.... I got up and walked to a manger at the door who advised me to go back to my table as the manager was with my husband. when i got to the table I advised her what had transpired and told her that 35 minutes for a cup of tea was a ridiculous amout of time to wait. My husbands coffee arrived but still no tea, she had walked towards the table with a tea pot but no cup and changed her mind and walked away. Do we really want to be served seperately is what I asked her and she said it was on its way. We walked out....Shocking service that branch gives your brand a BAD name. we have been there before and never experienced such shocking sservice it was disapointing and to top it off the resteraunt was not even full i have to know what happens when it is full. </p>