1 reviews | Active since Jul 2011
What's happening to your staff?
We always enjoy going to Spur restaurants especially as a family. I was shocked to see so any complaints on Hello Peter regarding bad service in recent months at Spur and have also noticed exactly that.<br> <br> Fordsburg service has always been the best one for me - even when its busy you could still get a good meal and enjoy your time there, but the last time I was there with extended family the service was almost non-existent (wrong orders taken, wrong meals served, meals not prepared well, had to look for waiters).<br> <br> Given all the other complaints, does Spur as a group realise there is a trend with our complaints and it is probably a bigger problem then just one branch? Your staff are not as passionate as they used to be, their service (or maybe training) is definitely not adequate any more. If you do not address you will lose a lot of clients.
We do appreciate that you have taken the time to share your concerns with us and we do apologise for the bad experience you say you recently had at Pensacola Spur. We take feedback very seriously and ensure that we raise it with the store owner as soon as we are made aware of it. Every complaint is investigate and the appropriate action taken to prevent reoccurrence.
Your feedback will be shared with the owner so that this can be addressed.
Kind regards
Customer Care
We do appreciate that you have taken the time to share your concerns with us and we do apologise for the bad experience you say you recently had at Pensacola Spur. We take feedback very seriously and ensure that we raise it with the store owner as soon as we are made aware of it. Every complaint is investigate and the appropriate action taken to prevent reoccurrence.
Your feedback will be shared with the owner so that this can be addressed.
Kind regards
Customer Care